Frequently Asked Questions.

Here are a few commonly asked questions to save you from spending time on a phone call, feel free to get in touch for more details.

Why don’t you cover some areas in Birmingham?

Mountainview is a family-run, service-driven business, with a commitment to the highest standards of customer service. By focusing on a handful of specific locations, the team is never spread too thin and resources are seamlessly allocated for a flawless on-time delivery. Some areas are also not suitable due to poor access or limited space for the essential machinery and materials needed for Mountainview projects.

Why do you only work with properties over £550,000?

The Mountainview team is highly skilled with many years of experience which lends itself to more complex projects, while the turn-key solution offered is typically sought-after by high-end clients. The level of skill, management, finishing and attention to detail provided is typically not feasible on smaller projects with limited budgets due to the ceiling price of the property.

Why do you charge to visit a site?

When Mountainview takes on a project, the team is dedicated to meeting deadlines and enhancing the customer experience. This often means working around a client’s schedule including on weekends and evenings.

 

Time is carefully managed, and there is rarely a second to spare on-site visits where the client has not purchased the property. If the expertise of the Mountainview team is required, you need only pay a small fee which could save you thousands of pounds later down the line.

Why do you charge to estimate?

Unlike typical builders and independent contractors, Mountainview believes in upfront, transparent costing.

 

They say there’s no such thing as a free lunch and the same is true of a ‘free quote’. Contractors will typically try to close the sale with an underestimate of the true budget, leading to unexpected costs along the way. Since there is no guarantee of a sale, they provide inaccurate estimates based on very limited research and detail.

 

At Mountainview, you’ll get an accurate cost breakdown complete with product specifications, quantities and rates for trade and skilled labour. This involves liaising with suppliers and the expertise of a fully qualified quantity surveyor and estimator, which is why it’s necessary to charge for a finalised quote.

 

Of course, this cost is fully refundable if you choose to go ahead with Mountainview for your construction project.

How long before you can start a project?

Lead times vary depending on many factors including the project size and scale, but as a rule of thumb, expect to wait at least 3-6 weeks following the signing of the contract.

Do you take on small jobs?

If there’s a small extension or apartment refurbishment and the client has a realistic budget, Mountainview will happily accommodate smaller projects.

Do you have a showroom?

In order to keep your project costs and carbon footprint as low as possible, Mountainview does not operate a showroom but instead uses state-of-the-art technology to help you get an idea of the process, services and finished results.

 

This includes live tours of current construction projects, where you are introduced to clients for a one-on-one discussion. Mountainview also has site offices and a central HQ in Colmore Row.

Why don’t you calculate on square metre like other builders?

It’s pretty simple really. Calculating on square metres is high risk and excludes white goods, leading to wildly inaccurate calculations that aren’t a true reflection of a completed project.

Can't Find the Answer You’re Looking For?

Still have a question or need to speak to a member of the team about your project? Don’t hesitate to get in touch.

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